CrowdSquare - Invest in real estate online

Independent Review of Engel & Völkers: What Customers Are Really Saying

Engel & Völkers is an international real estate agency known for dealing in high-end properties across Europe and beyond. With its distinctive branding and global presence, one might expect a uniformly high standard of service. However, recent customer experiences suggest a more complex and troubling reality.

A common theme in customer complaints involves misleading advertisements. Several clients reported that the actual properties did not match what was shown online. One tenant, who paid for nearly six months but left after two, described the rented home as unsafe, with exposed wiring, mold, and trash left in the garden. The listing’s photos and measurements were reportedly manipulated, creating a false impression. Even more concerning, the landlord was allegedly an Engel & Völkers employee, and complaints were dismissed without resolution.

Many users describe Engel & Völkers as unresponsive and difficult to reach. Clients reported unanswered emails, ignored phone calls, and scheduled visits that never materialized. In one case, a prospective buyer flew in from Belgium to view a property in Italy, only to discover it had been sold ten minutes before their scheduled appointment — despite being personally invited by the agency.

Another client expressed frustration after being sent property information without an address. When he questioned this practice, the agent ended communication, accusing the client of lacking “appreciation.” Stories like this suggest a troubling pattern: instead of solving problems, some agents cut ties with clients when challenged.

Multiple users have raised concerns about unethical behavior. In Spain and Italy, customers claim the agency continues to charge unlawful fees to tenants — fees that local laws no longer permit. In one instance, a so-called “shopper fee” was demanded, despite the legal prohibition of such charges in long-term rentals.

Other reports include agents discouraging buyers from making offers, delaying documentation, or misrepresenting the availability of properties. One especially disturbing case describes how a buyer was promised priority access to a property, only to find it suddenly sold — possibly to a friend of the agent — without ever getting the promised viewing.

In Mallorca, property owners complain about unsolicited brochures and flyers left at their homes without permission. Others describe agents as more focused on pushing deals than offering genuine assistance. There are also claims of agents allowing photos to be taken inside private homes without owner consent, and advertising listings in incorrect locations.

Some reviews point to a broader cultural issue within the company. Whether it’s complaints being escalated with no results, or directors failing to take responsibility, many clients feel there’s a lack of oversight and professionalism. A buyer in Germany reported having to contact the seller and legal offices independently because the Engel & Völkers agent failed to provide even basic support during a property transaction.

While Engel & Völkers presents itself as a prestigious real estate brand, many customers report experiences that contradict this image. From misleading listings and unprofessional conduct to disregard for local laws and basic communication, the issues appear systemic rather than isolated.

Anyone considering working with Engel & Völkers — whether buying, renting, or selling — should proceed with caution. Independent verification of properties, legal consultation, and thorough due diligence are essential before engaging with this agency.