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Independent Review of Colliers International: What Customers Are Really Saying

Colliers International is a well-known name in the global real estate sector, offering services that span commercial brokerage, property management, investment advisory, and valuation. With offices in over 60 countries and a presence in major markets, Colliers brands itself as a leader in innovation and client service. However, customer experiences shared online present a contrasting picture of the firm’s performance, particularly at certain regional branches. In this independent review, we’ll look beyond the branding to explore real customer feedback and assess what it’s really like to work with Colliers International.

One of the most frequent complaints about Colliers International is the lack of responsiveness. Numerous customers have reported being ignored after reaching out via phone or email regarding listings or service requests.

• “Never called me back. I found that to be unprofessional.”

• “I made three contacts to Colliers (two by email and one phone call). NO response at all to any of my messages or phone call.”

This type of service, or lack thereof, leaves potential buyers, tenants, and investors feeling frustrated and undervalued. In a competitive real estate market, even minor delays in communication can result in missed opportunities, and that’s exactly what several customers have reported.

Another common theme in the reviews is unprofessional behavior and inconsistent service standards. Several users called out specific branches, such as Birmingham in the UK, where agents were described as lacking basic business etiquette.

• “Nick and Sam at the Birmingham branch are absolute JOKES.”

• “Their manager had the same behavior. Because of these people, we missed the property.”

When regional branches fail to uphold the global brand’s standards, it can severely impact client trust. It also raises concerns about how well the company oversees its various teams across regions.

Colliers is also known for managing properties on behalf of home owner associations and landlords. However, reviews suggest that their property management services can be deeply flawed.

• “Their level of total incompetence and utter contempt for their customers is unbelievable.”

• “They provide managers with NO experience and charge ridiculous fees.”

These claims highlight a recurring issue: high costs paired with underwhelming service. Property owners and tenants alike have voiced concerns about being ignored, overcharged, or given misinformation.

One particularly alarming review accuses a Colliers commercial agent of withholding commission payments:

• “At closing, I was only paid the first 1/3 installment. He pocketed the money, which is an act of stealing.”

Such serious allegations can damage a firm’s reputation, especially when tied to monetary misconduct. Trust and transparency are the bedrock of any real estate transaction, and failing to uphold these values can have lasting repercussions.

Another critical issue raised by customers is Colliers’ inability to effectively manage property leads. Several clients mentioned waiting weeks for a response, only to be informed that the property was already under offer.

• “Had to contact them 3 times regarding a property which has lay empty for 4 years. Eventually told me it is under offer.”

This kind of inefficiency not only wastes the time of potential buyers and renters but also does a disservice to property owners who rely on Colliers to market their listings.

While Colliers International boasts a global brand and a range of services, real customer experiences suggest significant weaknesses, particularly in communication, professionalism, and ethical conduct. Not all branches may reflect the same issues, and some clients may have positive stories to share. However, the pattern of negative reviews cannot be ignored.

Key takeaways for potential clients:

• If you're seeking prompt and professional service, do your due diligence before engaging with a specific office.

• Ask for references or speak to previous clients of the local branch.

• Be cautious about signing agreements or entering joint commission deals without legal clarity.

• Follow up consistently, and document all communications.

In conclusion, while Colliers International may work for some, the volume and consistency of negative feedback suggest that many customers have experienced frustration, mismanagement, and unresponsiveness. If you’re considering working with Colliers, it’s best to approach with careful research and clear expectations.